Terms & Conditions | Cancellation & Refunds Policy
Terms & Conditions
Marvelous Journeys look forward to the opportunity to work as your booking agent for your travel needs. These terms and conditions describe that when you purchase travel related services in addition to your obligations as a customer, then what are your obligations? The words “we”, “us” and “ours” reflect the Marvelous Journeys. The word “you” refers to customer who visit our website, booking our reservation or using our services.
Payment & Fees
All our trips are in Indian rupee (rupees) and if you are using an international card to pay through our online booking system (which uses PayPal) then a small percentage charge can be applied. This is due to foreign currency conversion and some PayPal transaction fees.
When we have confirmed availability, it is necessary to pay for most tours. From the following ways, you need to pay before traveling to confirm your booking:
– By paying online through our online booking system, or
– Pay by visiting our office
Cancellation Terms
You can make changes or cancel your current Tour Contract before the commencement of your tour. This cancellation or change must be given in a written form to the company and will be subject to the cancellation policy mentioned below. The date of change or cancellation will be the date when the company receives notice of your change or cancellation request. The changes or cancellation of any domestic flight or international flights booked by Marvelous Journeys as part of your trip might subject to the carrier’s terms and conditions and any such charges or fees will be borne fully by the tourist. If booking is cancelled 45 days prior to arrival date, whole advance payment is eligible for refund deducting the transaction charges for receiving advance payment, sending refund, any cancellation charges levied by airlines for flight ticket cancellation, train ticket cancellation charges by Indian Railways and cancellation charges by hotels booked. If booking is cancelled within 30 days of arrival, no refund will be made out of advance payment given to us. Marvelous Journeys will disburse any applicable refund amount within 30 (thirty) days of the receipt of the instruction/ request to change or cancel the tour as per the below mentioned cancellation terms.
In the case of cancellation of travel / travel services due to any reasons, we should be informed about it in writing. The cancellation fee will be effective from the date received in writing, and the charges for cancellation will be as follows:
- 45 days before arrival: 10% of the tour/service cost
- 30 days before to arrival: 25% of the tour/service cost
- 15 days before arrival to tour commencing date or No Show: No refund
Refunds Policy
In accordance with the agreed-to cancellation terms, all payments and transportation, or travel service, unutilized shall be swiftly refunded, unless the passenger otherwise instruct the Marvelous Journeys in writing. If you do not make payments as per the schedule agreed upon, or cancel you tour, Marvelous Journeys shall process the refund after deducting the cancellation cost; in less than 30 days from the earliest of the mentioned below: Scheduled date of Departure Request received by the tourist for refund Day of cancellation by Marvelous Journeys In the event of cancellation due to any unforeseeable situations, beyond the control of Marvelous Journeys (such as natural calamity), we will process a full refund after deducting any Non Refundable Charges incurred, within 30 days of cancellation, after adjusting for any unrecoverable payments already tendered to our suppliers. we will initiate the refund to given account or original method if possible which may take 2-3 working days from our end and time taken by receiving bank, so in total Refund Turnaround time is approximate 15-20 working days. Please note- In case of no show, as defined above, will not qualify for any refunds, for any part of your tour, except decided at the sole discretion of Marvelous Journeys.
Refund Turnaround Time
In the case of cancellation, we will process cancellation with various service providers like Hotels, Flights etc, the processing time for the same is 3-4 working days from our end and time taken by providers to confirm the cancellation and initiate refund which may take another 5-6 working days, once we receive refunds form providers we will initiate the refund to given account or original method if possible which may take 2-3 working days from our end and time taken by receiving bank, so in total Refund Turnaround time is approximate 15-20 working days.